Streatham Removals Service Terms and Conditions

These service terms and conditions set out the basis on which Streatham removals services are provided by the company to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, inventory, or service notes issued before the move. These terms are intended to create clarity around the moving process, payment expectations, cancellation rights, legal responsibilities, and the rules that apply when handling household goods, business items, or waste. If anything in the quotation or booking confirmation conflicts with these terms, the written confirmation will take priority to the extent of that conflict.

The company may update these terms from time to time to reflect changes in law, operational practice, or insurance requirements. The version applicable to any service is the version in force on the date the booking is accepted. Customers are responsible for reading the full terms carefully before confirming a reservation. Any special request, unusual item, access issue, or time-sensitive instruction should be disclosed during booking so that the company can assess whether the work can be completed safely and efficiently. These terms apply whether the service is for a residential move, office relocation, partial load, man and van booking, or another agreed removals service.

For the avoidance of doubt, references to company, we, or us mean the service provider carrying out the relocation work, while references to customer, you, or your mean the person or business instructing the service. The customer confirms that they have authority to enter into the booking and accept responsibility for the accuracy of all information supplied. Where a booking is made on behalf of a landlord, tenant, employer, employee, or third party, that person must ensure the relevant decision-maker has approved the arrangement and that access has been arranged lawfully.

h2>Booking process

A booking is formed only when the customer has accepted a quotation, provided the required information, and the company has issued written confirmation or otherwise acknowledged the job in a way that clearly indicates acceptance. A quotation may be based on inventory size, estimated volume, number of staff required, distance, access conditions, time of day, parking arrangements, and any specialist items. Quotes are generally based on information provided by the customer and may be revised if that information is incomplete, inaccurate, or changes before the service date. The customer must disclose relevant facts such as stairs, lift restrictions, long carries, fragile items, dismantling needs, storage requirements, and the presence of hazardous or prohibited goods.

When booking, the customer may be asked to provide proof of address, identification, or other reasonable verification information in order to help prevent fraud and ensure lawful provision of services. Any requested deposit or prepayment must be made by the due date stated in the booking terms. If the deposit is not paid on time, the company may treat the booking as unconfirmed and release the slot. The company may also refuse to proceed if the booking details are unclear, if a survey is required but not completed, or if the move appears unsafe, unlawful, or materially different from the original description.

Customers must ensure that the service address, access details, key collection arrangements, loading restrictions, and delivery destination are correct. Where a survey or pre-move assessment is undertaken, it is intended to identify likely issues, but it does not remove the customer’s duty to disclose material facts. The company may make reasonable operational decisions on the day of the move, including the number of crew members, vehicle size, loading sequence, and route, provided those decisions remain broadly consistent with the agreed scope. Streatham removals services may be postponed if weather, traffic, parking enforcement, building rules, or other practical issues make performance unsafe or impracticable.

Payments

Unless otherwise agreed in writing, payment is due in full on completion of the service on the day of the move. The company may require a deposit before the booking is secured, and some services may require staged payments for larger projects, storage handling, or commercial relocations. All amounts stated in a quotation are exclusive of VAT unless the quotation expressly says otherwise. Any additional charges arising from waiting time, stair carries, unplanned delays, extra labour, additional mileage, parking costs, tolls, congestion charges, or work outside the original scope may be added to the final invoice where reasonably incurred.

The customer must ensure that payment methods are available and authorised. Where card payment, bank transfer, cash, or another method is accepted, the customer must follow the payment instructions provided. Late payment may result in administration fees, interest, or debt recovery action where permitted by law and where clearly notified in advance. The company may retain goods, where lawful, until outstanding charges are paid in full, subject always to statutory rights and any limits imposed by applicable legislation. Any dispute concerning an invoice must be raised promptly and in good faith, with sufficient detail to allow investigation.

Prices may change if the service requirements change significantly after booking, including a greater load size, different access conditions, or unexpected waiting time. Where a written estimate has been issued rather than a fixed quote, the final price will reflect the actual work carried out and the circumstances encountered, provided those charges are reasonable and compliant with the consumer protections applicable in the United Kingdom. The customer remains responsible for all sums due even if a third party agreed informally to contribute, unless the company has expressly accepted that third party as the payer in writing.

The customer may request cancellation or rescheduling, but any entitlement to a refund or fee waiver depends on the timing of the notice, the nature of the booking, and any non-recoverable costs already incurred. Where a deposit has been paid, it may be non-refundable or partly refundable if this was stated at the time of booking and is permitted by law. If cancellation occurs shortly before the scheduled date, the company may charge a reasonable cancellation fee to reflect reserved staff time, vehicle allocation, and lost opportunity. The company will act fairly and will not impose charges that are disproportionate to the loss caused.

If the customer is not ready at the agreed time, fails to provide access, gives incorrect address information, or is absent without prior arrangement, the service may be treated as a no-show. In such cases, the company may charge for the time wasted, the crew dispatched, and any associated travel or parking costs. If the job can still proceed later the same day, the company may do so only if operationally possible and may apply a waiting charge. Rescheduling is subject to crew availability and may require a new price if the date, scope, or conditions have changed.

The company may cancel or suspend a booking if it is unable to provide the service due to circumstances beyond its reasonable control, including road closures, severe weather, vehicle failure, staff illness, accident, unsafe premises, or legal restrictions. In such situations, the company will try to offer an alternative date or a proportionate refund of sums paid for work not performed, depending on the circumstances and applicable law. Neither party will be responsible for delay or failure caused by events outside reasonable control, provided they take reasonable steps to minimise the impact.

Liability

The company will take reasonable care of goods while they are in its custody, but the customer acknowledges that removals involve handling items that may already be damaged, poorly packed, unstable, or unsuitable for transport. The company is not responsible for damage resulting from pre-existing defects, ordinary wear and tear, inadequate packing by the customer, hidden structural weakness, or items that the customer has asked to be moved despite warning signs. Fragile items, antiques, electronics, artwork, and dismantled furniture may require special handling, and the customer should tell the company in advance if such items are included so that appropriate precautions can be taken.

The customer is responsible for securing or removing loose items, disconnecting appliances where required, and making sure that drawers, doors, lids, and components are safely prepared unless the company has agreed to undertake that task. The company will not be liable for loss or damage to cash, jewellery, documents, passports, negotiable instruments, or other high-value personal effects unless the company has specifically agreed in writing to transport them and has accepted responsibility for them. Any claim for loss or damage must be reported as soon as reasonably practicable and supported by photographs, descriptions, and any relevant evidence.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, the company’s liability for foreseeable loss arising from a breach of contract or negligence will be limited to the total price paid or payable for the specific service giving rise to the claim, unless a higher limit has been agreed in writing. The company will not be liable for indirect loss, loss of profit, loss of business, loss of opportunity, or consequential damage except where such exclusion is not permitted by law. Customers are encouraged to arrange suitable insurance for items of special value or sentimental importance.

h2>Waste regulations and prohibited items

The company will comply with applicable waste disposal rules, environmental duties, and carrier responsibilities under United Kingdom law. The customer must not include unlawful, hazardous, or improperly packaged waste in the move unless this has been expressly agreed in advance and can be handled lawfully. Prohibited or restricted items may include asbestos, chemicals, paint, oils, gas cylinders, fuels, contaminated materials, medical waste, batteries beyond permitted limits, and any item classified as dangerous goods. If such materials are discovered during loading, the company may refuse to transport them and may charge for wasted attendance or safe segregation work where appropriate.

If the customer asks the company to remove items for disposal, the service will only include waste handling to the extent agreed and only where the disposal method complies with the relevant legislation. The customer remains responsible for ensuring that ownership, classification, and disposal rights are accurate. Items placed in a disposal load are assumed to be waste only if the customer has clearly authorised that treatment. The company may require confirmation that reusable items, electrical goods, or bulky refuse are suitable for lawful collection and may separate items for recycling, reuse, or disposal in accordance with environmental obligations.

Where the company acts as a waste carrier or arranges transfer to a licensed facility, it may keep records to demonstrate compliance. The customer must not ask the company to dispose of fly-tipped, stolen, illegally dumped, or misdeclared waste. Any customer who provides misleading information about waste contents may be liable for the consequences, including fines, penalties, clean-up costs, or regulatory action resulting from false disclosure. The company may refuse any collection that it reasonably believes would breach the law, create a safety risk, or expose the business to unlawful environmental conduct.

The customer must ensure the property, access route, and items to be moved are ready at the agreed time. This includes obtaining parking permission where needed, notifying building management where required, arranging lift access, and ensuring keys or codes are available. The company may rely on the customer’s instructions and is not responsible for delays caused by unavailable access or by third parties controlling the premises. If a permit, reservation, or escort is needed for a particular site, the customer should arrange it in advance unless the company has agreed to do so as part of the service.

The customer must also make reasonable efforts to protect the premises and inform the company of any particular vulnerability, such as low ceilings, narrow staircases, fragile flooring, or conservation restrictions. If the customer asks the team to carry an item that is clearly unsafe, too heavy for safe manual handling, or likely to cause damage because of the surroundings, the company may decline the task. Any instruction from the customer that conflicts with safety requirements, legal duties, or road traffic rules may be refused without liability. The company may stop work if continuing would create an unreasonable risk to staff, the customer, the public, or property.

Where the service includes dismantling, reassembly, or placement of items, the company will use reasonable skill and care but does not guarantee that all fittings will be restored to their original condition if parts are missing, damaged, or not designed for repeated assembly. The customer should keep screws, instructions, and accessories together and should identify any item with special assembly requirements. In the case of shared buildings, commercial premises, or managed developments, the customer is responsible for ensuring that all relevant permissions have been obtained. The company will not be liable for any charge, penalty, or restriction imposed by a landlord, building manager, or local authority where the customer failed to secure the necessary consent.

Complaints and claims

If the customer believes there has been an error, loss, delay, or damage, they should notify the company as soon as possible and provide sufficient detail to allow the matter to be investigated. Failure to give prompt notice may make it harder to assess the issue, though it does not affect rights that cannot legally be waived. The company may request evidence such as photographs, item descriptions, invoices, proof of value, or independent repair assessments. Any claim will be considered on its facts and in accordance with applicable law, insurance arrangements, and the limitations stated in these terms.

Where a claim concerns damage caused during loading, transit, or unloading, the customer should take reasonable steps to minimise further loss. The company may inspect the item, arrange repair, offer compensation, or reject the claim if the loss was not caused by the company or falls within an exclusion. No verbal statement by a staff member will amount to an admission of liability unless confirmed in writing by an authorised representative. The company aims to handle complaints fairly, proportionately, and without unnecessary delay, but the existence of a complaint does not suspend the customer’s obligation to pay undisputed sums.

If any clause is found invalid, unlawful, or unenforceable, the remaining clauses will continue in full force to the extent permitted by law. No failure or delay by the company in enforcing a right will mean that the right has been waived. These terms, together with the written quotation or booking confirmation, form the entire agreement between the parties concerning the service, unless expressly varied in writing. The customer should retain a copy for their records.

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales, unless the service is supplied to a customer in Scotland or Northern Ireland and mandatory local law requires otherwise. The parties agree that the courts of England and Wales will have jurisdiction over any dispute, subject to any consumer rights that allow proceedings elsewhere. Nothing in these terms affects the customer’s statutory rights under consumer protection legislation, unfair contract terms rules, or any other mandatory legal protection in force in the United Kingdom.

By proceeding with a booking for Streatham removals, the customer confirms that they have read, understood, and accepted these terms and conditions. The customer also confirms that all information provided is accurate to the best of their knowledge and that they will cooperate reasonably to allow the service to be carried out safely, lawfully, and on time. Where any issue arises that is not expressly covered here, the parties will act reasonably and in good faith, and any interpretation will be made in a way that is consistent with the purpose of a professional removals service.