Streatham Removals Privacy Policy

This Privacy Policy explains how Streatham Removals collects, uses, stores and shares personal data relating to customers and prospective customers in our service area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.

This Privacy Policy applies to all Streatham Removals customers and prospective customers within our operating area who contact us, request a quotation, use our removal or related services, or otherwise interact with us.

Who we are and how we act as data controller

Streatham Removals is the organisation responsible for deciding how and why your personal data is processed. For the purposes of data protection law, Streatham Removals is the data controller in relation to the personal data described in this Privacy Policy.

We are committed to handling your personal data lawfully, fairly and in a transparent manner, and to complying with all applicable data protection legislation.

What personal data we collect

We collect and process different categories of personal data depending on how you interact with us and the services you request. This may include the following:

Identification and contact data such as your name, address, removal addresses for collection and delivery, and other contact details you choose to provide.

Communication data such as information you provide when you contact us to request a quote, make a booking, ask a question, provide feedback or make a complaint. This may include details about your removal requirements, property access, and preferred dates and times.

Service and contract data such as details of the services we provide to you, booking information, schedules, inventories where relevant, and records of any changes or special requirements relating to your move.

Payment and billing data such as information necessary to process payments and invoices, for example amounts, dates and payment methods. We do not store full payment card details where payments are processed through secure third party providers.

Technical and usage data where you interact with our online services, which may include information about how you access and use our website, basic device information, and similar data generated from standard server logs. This is used only to operate and improve our services and to maintain security.

How we collect your personal data

We collect personal data directly from you when you contact us, request a quotation, make a booking, use our services, or communicate with us in any way. This may be by phone, online forms, or in writing.

We may also collect limited information from publicly available sources, for example to verify addresses or contact details when necessary to perform a contract or comply with our legal obligations.

Lawful bases for processing your data

We only process your personal data where we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:

Performance of a contract where the processing is necessary to provide you with removal services, to take steps at your request prior to entering into a contract, to issue quotations, confirm availability, manage your booking, carry out the move and handle aftercare.

Legitimate interests where the processing is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This includes managing and improving our services, keeping appropriate business records, communicating with customers about existing services, and protecting our business and customers from fraud or misuse.

Legal obligations where we must process data to comply with relevant laws and regulations. This can include accounting, taxation, insurance, and record keeping requirements.

Consent where we ask for your clear permission to use your data for a specific purpose that is not covered by another lawful basis, such as certain types of optional marketing communications. Where we rely on consent, you may withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide quotations, confirm availability, and discuss your removal requirements.

To enter into and perform contracts for removal and related services, including planning and carrying out moves, communicating with you about dates and times, and handling any changes or issues that arise.

To manage our relationship with you, including responding to your questions, handling feedback and complaints, and providing aftercare following a completed move.

To manage our business operations, including internal administration, accounting, invoicing, auditing and insurance.

To protect our rights, property and safety, and the rights, property and safety of our staff, contractors and customers, including handling disputes and establishing or defending legal claims.

To comply with legal and regulatory obligations and to cooperate with authorities where required by law.

To improve our services, for example by examining how our services are used and identifying areas for enhancement, always in accordance with data protection law.

Data sharing and processors

We do not sell your personal data. We may share your information with trusted third parties who act as data processors on our behalf, strictly for the purposes described in this Privacy Policy.

Data processors may include service providers who help us with areas such as secure data storage, payment processing, accounting support, vehicle or equipment hire, and communication services. These processors may only process your data in accordance with our documented instructions, under appropriate contracts, and must implement suitable security measures.

We may also share personal data with other independent data controllers where required or permitted by law, for example with our insurers, professional advisers, law enforcement bodies or regulatory authorities. In such cases, those organisations are responsible for their own compliance with data protection law.

If we ever consider restructuring or transferring parts of our business, we may need to share personal data with potential buyers or partners, but only under strict confidentiality and with appropriate safeguards.

International transfers

Our core operations are based in the United Kingdom. If we ever need to transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, to keep your data secure and to maintain the level of protection required by data protection law.

Data retention and storage

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, maintain business records, resolve disputes, and meet legal, accounting and reporting requirements.

In general, data relating to quotations and bookings is retained for a period that allows us to manage our ongoing relationship with you and to comply with legal and tax obligations. Where there is a contractual relationship, we usually keep relevant records for a number of years after the end of the contract, in line with statutory limitation periods and regulatory requirements.

When personal data is no longer needed for the purposes for which it was collected, we will securely delete it or anonymise it so that it can no longer be associated with an identifiable individual.

How we protect your personal data

We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures include restricted access to personal data, staff awareness and training, secure storage and handling of physical and electronic records, and the use of reputable third party providers who meet appropriate security standards.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. They include:

The right of access to obtain confirmation of whether we hold personal data about you and to receive a copy of that data, along with information about how and why it is processed.

The right to rectification to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

The right to erasure, sometimes known as the right to be forgotten, to request that we delete personal data about you where there is no good reason for us to continue processing it, subject to our legal and contractual obligations.

The right to restrict processing to ask us to limit how we use your personal data in certain circumstances, for example while we verify its accuracy or consider an objection you have raised.

The right to object to certain types of processing, including processing based on our legitimate interests and, where applicable, processing for direct marketing purposes.

The right to data portability, in some circumstances, to receive personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transfer it to another controller where technically feasible.

Where we rely on consent as the lawful basis for processing, the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Exercising your rights

If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact us using the contact details provided on our website or in your service documents. We may need to verify your identity before responding to your request to ensure your data is protected.

We aim to respond to all legitimate requests within the time limits set by data protection law. There is usually no fee to exercise your rights, although we may charge a reasonable fee or refuse to act on requests that are clearly unfounded or excessive.

You also have the right to raise concerns with the relevant data protection authority if you believe that your data protection rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our internal practices or applicable laws. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.