Streatham Removals Terms and Conditions of Service
These Terms and Conditions set out the basis on which Streatham Removals provides removal and related services to domestic and commercial customers within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Client means the person, firm or company requesting and receiving the services of Streatham Removals.
1.2 Company, we, us and our mean Streatham Removals.
1.3 Services mean any removal, packing, unpacking, storage, clearance, or related services provided by the Company.
1.4 Goods mean all items which are to be removed, packed, transported, stored or otherwise handled by the Company on behalf of the Client.
1.5 Contract means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.
2. Scope of Services
2.1 The Company provides domestic and commercial removal services, including but not limited to local moves, packing and unpacking, loading and unloading, transportation, and related support services within its operating area in the UK.
2.2 Any Services to be carried out will be described in the quotation or confirmation provided by the Company. Any additional work not specified in the quotation may incur additional charges and will be carried out only if agreed in writing or verbally with confirmation recorded by the Company.
2.3 The Company does not undertake services that would contravene UK law, including the transport or disposal of prohibited or hazardous items.
3. Booking Process
3.1 To request Services, the Client may submit details of their move, including property addresses, access information, dates, and an inventory or description of Goods. Based on the information provided, the Company may issue a quotation or estimated price.
3.2 All quotations are provided on the basis of the information supplied by the Client and are subject to change if that information is inaccurate, incomplete, or subsequently altered.
3.3 A booking is not confirmed until the Client accepts the quotation and the Company issues a booking confirmation. The Company may require a deposit or partial prepayment as a condition of confirmation.
3.4 The Client is responsible for checking that all details in the quotation and booking confirmation are correct, including dates, addresses, and the scope of Services. Any discrepancies must be raised promptly with the Company.
3.5 The Company reserves the right to refuse or cancel any booking where it reasonably believes that it cannot safely or lawfully carry out the Services, or where the Client has failed to comply with these Terms and Conditions.
4. Client Responsibilities
4.1 The Client must ensure that adequate access is available at collection and delivery addresses, including suitable parking and clear routes for items to be moved. Any parking restrictions, permits or access limitations must be disclosed to the Company in advance.
4.2 The Client is responsible for complying with any local parking or loading regulations and for covering any parking charges, fines, penalties or towing costs resulting from failure to provide correct information or suitable arrangements.
4.3 The Client must ensure that Goods are ready for removal at the agreed time, unless the Company has agreed to provide packing services. The Client should ensure that all fragile or valuable items are appropriately protected and that any self-packed boxes are securely sealed and labelled.
4.4 The Client must ensure that all appliances are disconnected, defrosted, drained and made safe prior to moving, unless otherwise agreed in writing.
4.5 The Client warrants that they are the owner of the Goods or have the full authority of the owner to enter into this Contract. The Client shall indemnify the Company against any claim brought by any third party alleging ownership or rights over the Goods.
5. Excluded and Special Items
5.1 The Company will not carry or handle any items that are illegal, explosive, flammable, hazardous, corrosive, or otherwise dangerous, including but not limited to gas cylinders, firearms, ammunition, fireworks, chemicals, and perishable or contaminated items.
5.2 The Client must inform the Company in advance of any items of exceptional value or fragility, including but not limited to artwork, antiques, jewellery, watches, collections, and electronic equipment of high value. Additional charges or specific terms may apply to such items.
5.3 The Company shall not be responsible for the loss of or damage to items of high value that have not been declared in writing and specifically agreed to be covered under the Contract.
6. Payments and Charges
6.1 The Client agrees to pay all charges set out in the quotation or booking confirmation. Prices may take into account factors such as distance, volume or weight of Goods, complexity of access, and any additional services required.
6.2 Unless otherwise agreed, a deposit or advance payment may be required to secure the booking. The balance of any charges is payable on or before completion of the Services, or in accordance with any payment terms specified in the booking confirmation or invoice.
6.3 Payment must be made using methods accepted by the Company. The Company reserves the right to refuse to start or continue Services where payment has not been received as agreed.
6.4 Additional charges may apply for waiting time, unexpected delays not caused by the Company, additional Goods or services not originally quoted, changes to the move date or addresses, and for work carried out outside normal working hours if not included in the quotation.
6.5 All charges are exclusive of any taxes or duties that may apply, which shall be payable by the Client in accordance with applicable law.
7. Cancellations and Amendments
7.1 If the Client wishes to cancel or amend a booking, they must notify the Company as soon as possible. Any cancellation or amendment is only effective when acknowledged by the Company.
7.2 The Company may apply cancellation charges as follows:
a If cancellation is made more than a reasonable period in advance of the booked date, no cancellation fee may be charged, subject to any specific terms provided in the quotation.
b If cancellation is made within a short period before the booked date, a percentage of the quoted price may be charged to cover lost time and costs.
c If cancellation occurs on the day of the move or after the team has been dispatched, the Company may charge up to the full quoted price.
7.3 If the Client requests a change to the booked date, time, or scope of Services, the Company will endeavour to accommodate the request but cannot guarantee availability. Changes may result in revised pricing.
7.4 The Company reserves the right to cancel or suspend Services where it is reasonably prevented from performing them due to circumstances beyond its control, including severe weather, road closures, accidents, strikes, or other events of force majeure. In such cases, the Company will aim to rearrange the Services at a mutually convenient time. The Company shall not be liable for any consequential losses arising from such delays or cancellations.
8. Insurance and Liability
8.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Client acknowledges that some risk of loss or damage may be inherent in removal activities.
8.2 The Company may maintain insurance cover appropriate to its operations. Details of any standard cover and limits can be provided on request. It is the responsibility of the Client to obtain additional insurance for Goods if the standard cover is insufficient for their needs.
8.3 The Company shall not be liable for:
a Loss or damage arising from war, terrorism, nuclear risks, acts of government or public authorities, or events of force majeure.
b Loss or damage resulting from inherent defects or vulnerabilities in the Goods, including poor construction, weakness, wear and tear, or pre-existing damage.
c Loss or damage to Goods packed by the Client, unless there is clear evidence of mishandling by the Company.
d Indirect or consequential loss, including loss of profit, business interruption, or emotional distress.
8.4 Any liability of the Company for loss of or damage to Goods shall, to the fullest extent permitted by law, be limited per item or per consignment, as specified in any applicable insurance policy or standard terms communicated to the Client.
8.5 Nothing in these Terms and Conditions shall limit or exclude the liability of the Company for death or personal injury caused by its negligence, for fraud, or for any other liability which cannot be limited or excluded under applicable law.
9. Claims and Time Limits
9.1 The Client must inspect the Goods and premises promptly upon completion of the Services. Any visible loss or damage which the Client considers to be the responsibility of the Company should be noted to the team on site where possible and reported to the Company without undue delay.
9.2 Any claim for loss of or damage to Goods, or for any other matter arising out of the Services, must be submitted to the Company in writing within a reasonable period from the date of the move or from the date the Client became aware, or ought reasonably to have become aware, of the issue.
9.3 The Client must provide the Company with all relevant information and evidence reasonably requested to assess the claim, including photos, descriptions, and proof of value where applicable.
9.4 Failure to notify the Company of a claim within the specified time period may prejudice the Companys ability to investigate and may result in the claim being rejected.
10. Waste, Disposal and Environmental Regulations
10.1 The Company operates in accordance with relevant UK waste and environmental regulations. Any disposal or clearance of items will be carried out only at authorised facilities and in compliance with applicable law.
10.2 The Client must not request or require the Company to dispose of items in a way that breaches local or national regulations, including fly-tipping, burning, or dumping waste.
10.3 Additional charges may apply for the removal and disposal of bulky items, electrical goods, or materials subject to special handling or disposal rules.
10.4 The Client remains responsible for any waste or items not agreed in advance for removal or disposal. The Company reserves the right to refuse to remove or dispose of any items that are unsafe, illegal, or unsuitable for the Services offered.
11. Delays and Access Issues
11.1 The Company will use reasonable endeavours to arrive at the agreed time and complete the Services within a reasonable period. However, timing is not guaranteed and may be affected by traffic, weather, access issues, or other circumstances beyond the Companys control.
11.2 The Client shall ensure that the property is accessible at the agreed time and that there is no obstruction or restriction that would prevent the work from being completed. Where access is delayed or restricted due to circumstances within the Clients control, waiting charges or additional labour charges may apply.
11.3 The Company shall not be liable for any loss or expense incurred by the Client as a result of delays arising from factors outside the Companys reasonable control.
12. Privacy and Data Protection
12.1 The Company may collect and process personal data from the Client to manage bookings, provide Services, issue invoices, and comply with legal obligations.
12.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to keep such data secure.
12.3 The Company will not sell or share Client data with third parties except where necessary to perform the Services, comply with law, or with the Clients consent.
13. Complaints
13.1 The Company aims to provide a professional and reliable service. If the Client is dissatisfied with any aspect of the Services, they should raise the concern as soon as possible so that the Company has an opportunity to address it.
13.2 The Company will investigate complaints in a fair and timely manner and will communicate the outcome to the Client. Appropriate remedies may be offered where the Company is found to be at fault, subject to these Terms and Conditions.
14. Variation of Terms
14.1 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will normally apply to that Contract, unless a change is required by law or by mutual agreement.
14.2 Any variations to the Contract or to these Terms and Conditions must be agreed in writing by the Company to be valid.
15. Severability
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by any court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Contract between the Client and the Company, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Contract between the Client and the Company.
